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Shipping by default is within Australia only
*Shipping to N.Z.: Please email a list of items and your delivery address to travelgear.com.au@gmail.com or give us a call at 0412333115 for a shipping quote - we'd love to help!

Pricing
All orders placed before 2.00pm Mon - Fri are shipped the same day, with eParcel Post with tracking for a flat rate. There is a 2-4 Day Delivery within Australian Eastern Capitals. Delivery to rural areas may take longer.

Upgrade to eParcel Express
On all orders, we offer an upgrade to eParcel Express. This is available at an extra cost and can be selected at checkout. This shipping method offers you next business day delivery to most locations Australia-wide (Note: may take longer for non-metropolitan areas).

Delivery
Wondering when your package will arrive? Orders received and paid for before 2pm (AEST) on business days are dispatched the same day - so you'll get your items the very next business day if your destination is within the Express Post Delivery Network. Orders placed after 2pm will be shipped the next business day.

If we are unable to ship your order within this timeframe (if an item is out of stock, for example), we will contact you within one business day.

Learn more about Australia Post shipping times here. Scroll down to the bottom of the page and click on the + on the right of "express post delivery postcodes".

All orders are dispatched from our warehouse located at 1 Pillapai Str. Charlestown, NSW 2290 Australia.

These updates ensure that all references to the old brand and location are accurately replaced with the current details for Travel Gear.

Faulty or broken items

If you do happen to receive a faulty product (most unlikely) please contact us for instructions on returning the item. We will of course replace or refund the item, and credit you with the return shipping costs, plus pay the shipping on the replacement item.

You may also return most new, unopened items in their packaging within 30 days of delivery for a full refund of purchase price. If you have ordered the wrong size, or just changed your mind, we will issue a credit for the goods only; but not return shipping costs. The goods must be in new condition in packaging and returned by standard air mail. The credit will be issued on receipt of the returned goods. Credits may take a few days to show in your account.

Due to health regulations we cannot accept some items (like underwear) for return (unless faulty).

Please contact us by email or phone to authorize the return.  Please call us at travelgear on  or email shop@travelgear.com.au