Ortel Germany SIM card
Ortel Germany SIM card - Yes. is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
AUSTRALIAN ORDERS
Orders containing items that ALL have an In Stock or Clearance! status, placed prior to 12 Midday AEST, will generally be dispatched on the same day (on business days).
Can I pick up my order from your warehouse?
Currently, we are unable to offer a customer pickup service from our warehouse.
| Region | Estimated Delivery (Standard) | Estimated Delivery (Express) | Eligible Next Business Day Postcodes (Express Post) |
|---|---|---|---|
| Melbourne | 2 to 4 business days | 1 to 3 business days | 3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785 |
| Sydney | 3 to 5 business days | 1 to 3 business days | 1000-1920, 2000-2249, 2555-2574, 2740-2786 |
| Brisbane | 3 to 5 business days | 1 to 3 business days | 4000-4209, 9016-9019 |
| Adelaide | 3 to 5 business days | 1 to 3 business days | 5000-5171, 5800-5950 |
| Perth | 4 to 7 business days | 1 to 3 business days | CBD Only: 6000-6005, 6800-6899 |
| Hobart | 3 to 5 business days | 1 to 3 business days | 7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 7310 (township only), 7311-7315, 7320-7322, 7325, 7800-7899 |
| Darwin | 4 to 7 business days | 1 to 3 business days | -- |
| Canberra | 3 to 5 business days | 1 to 3 business days | 0200-0250, 2600-2620, 2900-29 |
HOW LONG WILL I HAVE TO WAIT FOR MY ORDER TO BE DELIVERED?
Most orders are shipped out same or next business day when ordering before 1pm (AEST).
We quote the time before an item ships for most products on our site. 95% of our items available to purchase are in stock and ready to ship! We ship items that are in stock same day (or at least within 24 hours) and items that aren't in stock can be sourced and packed for shipment in two to seven days. This is the time that it takes for us to ship the order, not the time it takes for the order to be delivered.
You will receive an email to let you know your item has been shipped, or if you have set up an account, you can login to check the status of your order at any time.
To work out the total delivery time you will need to add the shipping time quoted on our site to the following delivery times quoted by Australia Post, although in many cases can be quicker.
EXPRESS POST OR EXPRESS COURIER
If you need your order in a hurry and won't be home to sign for the package you can send it by Express Post or Express Courier, often next day in Victoria and usually cuts around two days off the delivery time for other destinations.
Express Post is mostly used for customers with Australia Post PO boxes.
Express Courier is usually with TOLL PRIORITY couriers and can be left with no signature required, so you are not required to be at home.
Delivery by express courier is usually 1-2 days to most areas in Australia, but delivery to remote areas may take longer.
Using Express Post or Courier also gives you a tracking number to trace your order.
Express Post is charged at a flat rate of $9.50 per order to Australia only, using Australia Post
Express Courier is charged at $15 per order (Australia only)
DO I HAVE TO BE HOME FOR MY ORDER TO BE DELIVERED?
No, just put in the comments box at checkout what you would prefer be done with the parcel (ie: leave at door)
If your parcel is sent by Australia Post, they may leave if they deem it is safe, or may card for pick up at your local post office.
If your parcel is shipped with Couriers Please, the parcel will be left with no signature, or you can login to nominate an alternate address.
If your parcel is shipped with TOLL DX EXPRESS, the parcel will be left with no signature if safe to do so, or (rarely) may be carded for pickup at your local news agency.
NEW ZEALAND ORDERS
For New Zealand orders, you have the choice of tracking for $15, or shipping without tracking.
Shipping with tracking will normally be via Australia Post Pack and track service which receives a tracking number. Please ensure NZ addresses are valid for NZ Post delivery, and note that customs clearance may delay your order, so we cannot guarantee a timeframe for delivery.
If your order is required in New Zealand in under two weeks, we recommend shipping with tracking.
Parcels normally reach the Auckland or Wellington regions within 5-7 business days, however other areas of New Zealand can take longer. Again, any delays at customs are out of our control, unfortunately. We will certainly pack and ship your order same or next business day, and email when shipment is sent.
INTERNATIONAL ORDERS
All International orders (except free New Zealand shipping) are shipped by Australia Post's Air Mail Pack and Track service (where available to your country).
Tracking will be provided for parcels thicker than 2cm. Tracking is not available to some countries. We are able to deliver to post office boxes and street addresses that are serviced by the postal service in your country.
Please note that certain products are not able to be shipped to international destinations due to international customs regulations. The product page will state this information if this is the case. Also, we are not able to ship to countries that pose a high risk of credit card fraud.
Most international orders arrive within two to three weeks, and often they arrive much sooner. In some cases delays at customs may delay the order. Unfortunately, any delay after we have shipped your order is totally out of our control for international orders.
The international shipping rates are weight-based. The weight of any item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 500g. Please feel free to contact us (shop@travelgear.com.au) if you feel the postage rates are not what you expected based on your products - sometimes the calculator gets it wrong!
Standard International delivery charges can be estimated from your shopping basket page before you proceed with the order.
COMMENTS
Need to leave us a message or comment? Don't hesitate to contact us and we'll get back to you within 24 hours!
Return and Refund Policy
Return and Refund Policy
Faulty or broken items
If you do happen to receive a faulty product (most unlikely) please contact us for instructions on returning the item. We will of course replace or refund the item, and credit you with the return shipping costs, plus pay the shipping on the replacement item.
You may also return most new, unopened items in their packaging within 30 days of delivery for a full refund of purchase price. If you have ordered the wrong size, or just changed your mind, we will issue a credit for the goods only; but not return shipping costs. The goods must be in new condition in packaging and returned by standard air mail. The credit will be issued on receipt of the returned goods. Credits may take a few days to show in your account.
Due to health regulations we cannot accept some items (like underwear) for return (unless faulty).
Please contact us by email or phone to authorize the return. Please call us at travelgear on or email shop@travelgear.com.au
Description
Description
Ortel Mobile offers a cheap prepaid service for travellers visiting Germany.
Recent changes to German law mean that you must activate your SIM card yourself. You can do this prior to leaving Australia, however you do need to supply a German address and are required to show your passport over a video chat with Ortel's representatives in Germany. This means that you need a good internet connection and a computer or tablet with a webcam to activate your mobile service. Your German phone number is printed on the SIM card package.
Note: the Ortel activation system only accepts Australian passports issued after 2014 and you will need a data connection fast enough to support a two-way video chat.
Call charges
The Ortel Mobile SIM card offers:
- Prepaid SIM card with a German mobile phone number. It's a prepaid SIM so there is no contract or credit check required.
- Call within Germany for only €0.09 per minute (plus a €0.09 flagfall/connection fee)
- Cheap international calls (€0.05 to landlines in Australia and €0.19 to mobile phones in Australia plus a €0.15 flagfall/connection fee)
- Free incoming calls regardless of where the call originates (even when roaming in most European countries)
- SIM will be activated for you and ready to go when you add credit
Does not include credit, but you can now top up easily online
Call charges
Calls to phones in Germany cost €0.09 per minute (landline and mobile phones) plus a €0.09 flagfall/call connection fee.
It costs €0.15 to send a text message within Germany.
Monthly packages
Ortel offers several monthly packages that give you a 30-day bundle of calls and data (while using your phone in Germany). This is an optional extra as it is not necessary to choose a monthly package and many people find the best option option is to simply stay on the standard pay as you go tariff and add a data bundle. However these packages are a good deal if you have friends of family in Germany (or other European countries) that you need to make frequent calls to.
These monthly packages are:
Smart World S
- 180 minutes of calls to phones in Germany and 50 other countries (does not include calls to Australia)
- 750MB high speed data access (VoIP services including Skype and Viber are not available with this option), you can add an additional 750MB for €3
The Smart World S package costs €9.99 for 28 days service. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTWORLDS to 55300. If you have this package, you can add an additional 750MB data for €3 by texting STARTSPEEDWORLDS to 55300.
Smart World L
- 300 minutes of calls to phones in Germany and 50 other countries (does not include calls to Australia)
- 3GB high speed data access (VoIP services including Skype and Viber are not available with this option), you can add an additional 3GB for €9
The Smart World S package costs €19.99 for 28 days service. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTWORLDL to 55300. If you have this package, you can add an additional 3GB data for €9 by texting STARTSPEEDWORLDL to 55300.
Smart World XL
- 1000 minutes of calls to phones in Germany and 50 other countries (does not include calls to Australia)
- 5GB high speed data access (VoIP services including Skype and Viber are not available with this option), you can add an additional 5GB for €15
The Smart World S package costs €29.99 for 28 days service. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTWORLDXL to 55300. If you have this package, you can add an additional 5GB data for €15 by texting STARTSPEEDWORLDXL to 55300.
| You will be charged €0.49/MB (€501.76/GB) for data access if you do not add a call/data package. |
International call charges
Ortel Mobile has very cheap international calls (in many cases international calls are even cheaper than calls within Germany) when using your SIM card in Germany. Please note: international calls to countries outside the European Union are more expensive when using this SIM card outside Germany.
| Country | Call a landline phone | Call a mobile phone |
| Australia | €0.05 per minute | €0.19 per minute |
| Belgium | €0.05 per minute | €0.25 per minute |
| Canada | €0.05 per minute | €0.05 per minute |
| France | €0.05 per minute | €0.29 per minute |
| Ireland | €0.05 per minute | €0.29 per minute |
| Netherlands | €0.05 per minute | €0.29 per minute |
| New Zealand | €0.05 per minute | €0.19 per minute |
| Singapore | €0.01 per minute | €0.03 per minute |
| Switzerland | €0.05 per minute | €0.29 per minute |
| United Kingdom | €0.05 per minute | €0.29 per minute |
| United States of America | €0.05 per minute | €0.05 per minute |
The above calls are subject to a €0.15 call connection fee (flagfall).
It costs €0.15 to send a text message to a mobile phone outside Germany.
Topping up your Ortel Mobile German SIM card
You can buy top-up vouchers in denominations of €5, €10 and €20 at thousands of convenience stores, service stations and newstands throughout Germany. You may also top up using top up vouchers for either the e-plus or Ortel network.
You can also top up online at www.prelado.de and www.ding.com. If you choose to register your SIM online at the Ortelmobile.de website, you may also top up directly with Ortel using PayPal. Most people find that using ding.com is the easiest option.
Is data available with this SIM card?
Data is available with this SIM card. You will need to either activate a monthly package with inclusive data or add one of the following Internet Flat packages to your mobile service:
Internet Flat 1 GB
1GB data access on the German e-plus and O2 networks (VoIP services including Skype and Viber are available with this option). After you have used your 1GB high-speed data allowance you will have unlimited data at much slower GPRS speeds. You can use this data allowance when roaming in other European Union countries provided you first use it in Germany.
The Ortel Internet Flat 1GB package costs €9.90 for 30 days. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTDATA1000 to 55300. If you have this package, you can add an additional 1GB data for €6 by texting STARTSPEED1GB to 55300.
Internet Flat 3 GB
3GB data access on the German e-plus and O2 networks (VoIP services including Skype and Viber are available with this option). You can use this data allowance when roaming in other European Union countries provided you first use it in Germany.
The Ortel Internet Flat 3GB package costs €14.90 for 30 days. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTDATA3000 to 55300. If you have this package, you can add an additional 3GB data for €9 by texting STARTSPEED3GB to 55300.
Internet Flat 5 GB
5GB data access on the German e-plus and O2 networks (VoIP services including Skype and Viber are available with this option). You can use this data allowance when roaming in other European Union countries provided you first use it in Germany.
The Ortel Internet Flat 5GB package costs €19.90 for 30 days. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTDATA5000 to 55300. If you have this package, you can add an additional 5GB data for €15 by texting STARTSPEED5GB to 55300.
To cancel any of these features simply call 1155.
Internet Flat 10 GB
10GB data access on the German e-plus and O2 networks (VoIP services including Skype and Viber are available with this option). You can use this data allowance when roaming in other European Union countries provided you first use it in Germany.
The Ortel Internet Flat 10GB package costs €29.99 for 30 days. Payment for this is taken from your prepaid account balance. Add this feature by texting STARTDATA10000 to 55300. If you have this package, you can add an additional 10GB data for €25 by texting STARTSPEED10GB to 55300.
To cancel any of these features simply call 1155.
| You will be charged €0.49/MB (€501.76/GB) for data access if you do not add a call/data package. |
Roaming in other European countries with the Ortel German SIM card
Like other European SIM cards, you can roam in other European Union countries relatively cheaply. However other European SIM cards offer better European roaming deals than Ortel so this SIM card is best if you are primarily visiting Germany and only making short side trips to neighbouring countries.
When visiting other countries in the European Union, it is free to receive a call and you are able to use the call/data allowance of any of the Smart World call/data packages and the Internet Flat data packages.
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Please note: free European roaming is only available when using your phone within the European Union plus Iceland, Liechtenstein and Norway. It is expensive to roam in other countries, including European countries that are not part of the European Union (this includes Andorra, the Channel Islands, Switzerland and eastern European countries that are not part of the EU). Outside the European Union (plus Iceland and Norway) it will cost €0.99/minute to receive a call, €0.99/minute to make a call and data access will cost €0.99/MB. These higher roaming charges also apply in European countries outside the EU including Albania, Andorra, Montenegro, Russia, Serbia, Switzerland and Ukraine. |
Update about recent changes to the Ortel service
There have been a few issues with Ortel's service during 2015 and 2016 that prompted us to stop selling this SIM card, however it appears that these issues have been mostly resolved.
Ortel used to offer an EU roaming package (called the Cross package), which included a bundle of calls and data for use when travelling in Europe. We have had very mixed feedback from customers regarding this package and it was somewhat unreliable, particularly when it came time to add additional data. At the time Ortel's European roaming rates were much higher, but now Ortel have dropped their standard European roaming rates and no longer offer the Cross package. At this stage feedback about roaming on Ortel (without the Cross package) has been pretty good, however there are cheaper options available on other European networks for extended use outside Germany.
Ortel is part of the e-plus network. E-plus used to be the smallest of Germany's four big networks, but recently has merged with O2 making it the largest network. However the merger between the two networks has not been particularly smooth and during this process Ortel's billing and customer support systems moved from e-plus to O2 and during the transition period there were some inconsistencies with customer service and some credit top ups were not processed properly. Although the worst upsets are over, the e-plus/O2 networks are still in a transition period. At this stage you still top up with e-plus top up vouchers, although at some stage you will need to buy O2 top up vouchers instead. Also to get full data coverage on both the e-plus and O2 networks you will need to switch on data roaming on your phone.
Payment & Security
Payment methods
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