- Shipping & delivery information
Shipping & delivery information
Shipping is free on orders shipped within Australia and New Zealand. FREE, YES, $0.00 FREE!
Free shipping usually uses Australia Post or Couriers Please, although some bulky items may be shipped via different courier. Orders shipped by Australia Post can be delivered to post office boxes, and no signature is required for either Couriers Please, TOLL DX MAIL Courier or Australia Post.
Tracking numbers are given for parcels within Australia, but unfortunately not for regular envelopes unless they are express.
How long will I have to wait for my order to be delivered?
PLEASE NOTE : DUE TO COVID-19, AUSTRLALIA POST and COURIER SHIPPING TIMES ARE LONGER THAN NORMAL.
Most orders are shipped out same day when ordering prior to 1pm(AEST).
We quote the time before an item ships for most products on our site. 95% of our items available to purchase are in stock and ready to ship! We ship items that are in stock same day (or at least within 24 hours) and items that aren't in stock can be sourced and packed for shipment in two to seven days. This is the time that it takes for us to ship the order, not the time it takes for the order to be delivered.
You will receive an email to let you know your item has been shipped, or if you have set up an account, you can login to check the status of your order at any time.
To work out the total delivery time you will need to add the shipping time quoted on our site to the following delivery times quoted by Australia Post, although in many cases can be quicker.
Express Post or Express Courier
If you need your order in a hurry and won't be home to sign for the package you can send it by Express Post or Express Courier, which is guaranteed next day in Victoria and usually cuts around two days off the delivery time for other destinations.
Express Post is mostly used for customers with Australia Post PO boxes.
Express Courier is usually with TOLL DX MAIL couriers and can be left with no signature required, so you are not required to be at home.
Using Express Post or Courier also gives you a tracking number to trace your order.
Express Post or Express Courier is charged at a flat rate of $8 per order to Australia only
Do I have to be home for my order to be delivered?
No, just put in the comments box at checkout what you would prefer be done with the parcel.
New Zealand orders
For New Zealand orders, you have the choice of tracking for $15, or shipping without tracking, which is FREE!
If your order is required in under two weeks, we recommend shipping with tracking.
Parcels normally reach the Auckland or Wellington regions within 5-7 business days, however other areas of New Zealand can take longer. Again, any delays at customs are out of our control, unfortunately. We will certainly pack and ship your order same or next business day, and email when shipment is sent.
All International orders (except free New Zealand shipping) are shipped by Australia Post's Air Mail Pack and Track service (where available to your country).
Tracking will be provided for parcels thicker than 2cm. Tracking is not available to some countries. We are able to deliver to post office boxes and street addresses that are serviced by the postal service in your country.
Please note that certain products are not able to be shipped to international destinations due to international customs regulations. The product page will state this information if this is the case. Also, we are not able to ship to countries that pose a high risk of credit card fraud.
Most international orders arrive within two to three weeks, and often they arrive much sooner. In some cases delays at customs may delay the order. Unfortunately, any delay after we have shipped your order is totally out of our control for international orders.
Standard International delivery charges can be estimated from your shopping basket page before you proceed with the order.
Need to leave us a message or comment? There is a space for comments at the last page of the checkout. Feel free to let us know a message for the delivery driver, or anything else that is on your mind really!