2degrees New Zealand SIM card
2degrees New Zealand SIM card - Triple Cut SIM size (mini, micro, nano) / Preloaded with $19 carryover combo plan is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: shop@travelgear.com.au
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
2degrees is New Zealand’s best value mobile network offering cheap calls and text messages as well as data on their prepaid pay as you go plans.
The 2degrees New Zealand SIM card:
- comes with your New Zealand mobile phone number (which is printed on the SIM card package)
- is pre-loaded with the $19 Carryover Combo, which gives you a bundle of calls and data (valued at NZD $19/month)
- is ready to use on arrival in New Zealand (a quick call once you're on the 2degrees network will have your SIM card active within a couple of minutes)
- is a multi-cut SIM card that will work in almost any unlocked phone that takes either a regular (mini), micro or nano size SIM card
Pre-loaded with the $19 Carryover Combo
This SIM card is pre-loaded with the $19 Carryover Combo so there is no need to load any credit before using it after arriving in New Zealand.
The 2degrees $19 Carryover Combo gives you:
- Unlimited incoming calls
- Unlimited calls to other 2degrees New Zealand mobile phones
- 200 minutes of calls to standard landline and mobile phones in New Zealand and Australia
- 1.25 GB data
- Unlimited text messages to Australian and New Zealand mobile phones
This plan is valid for one month. You need to top up at least another NZD $19 to continue your service for an additional month. Unused call minutes and data will roll over to the following month.
The included value (200 call minutes and 1.25 GB data) is only for use when travelling in New Zealand. Your included minutes can be used to call voicemail at a rate of one minute per voicemail call.
If you use up your calls and data before your month has finished, you will be charged the following standard 2degrees prepay rates:
| Call a New Zealand landline or mobile phone | 44c per minute |
| SMS text message to New Zealand mobile | 20c per message |
| International SMS text message | 20c per message |
| MMS picture message (to New Zealand and international mobile) | 50c per message |
| Access voicemail | 20c per call |
| Call 2degrees customer service (200) | Free |
| 018 directory enquiries | $1 per call |
| 0800 and 0508 toll-free calls | Free |
| Data access | 50c per MB |
Adding extra data
When you have used up your included data, rather than pay the standard prepay rate of 50c/MB it is cheapest to add a data package.
| Data | Cost | Validity | How to add data pack | How to stop data pack from renewing |
| 100MB | $6 | 1 month | Text buy 100MB to 233 | Text STOP 100MB to 233 |
| 300MB | $10 | 1 month | Text buy 300MB to 233 | Text STOP 300MB to 233 |
| 1GB | $20 | 1 month | Text buy 1GB to 233 | Text STOP 1GB to 233 |
| 3GB | $50 | 1 month | Text buy 3GB to 233 | Text STOP 3GB to 233 |
You can also add data packages (and stop auto-renewal of data packages) by using the 2degrees app.
International call rates
2degrees Prepay Plus international call rates are:
| Country | Call mobile phone | Call landline phone | Send SMS text message | Send MMS picture message |
| Australia | 44c/minute | 44c/minute | 20c/message | 50c/message |
| Canada | 89c/minute | 89c/minute | 20c/message | 50c/message |
| Ireland | 89c/minute | 89c/minute | 20c/message | 50c/message |
| UK | 89c/minute | 89c/minute | 20c/message | 50c/message |
| USA | 89c/minute | 89c/minute | 20c/message | 50c/message |
Cheaper international calls with the International Chat Pack
You can also add the $10 International Chat Pack, which is an add-on package that gives you 300 minutes of calls to the following selected destinations:
| Mobile phones and landlines | Landline phones only |
|
Canada |
Belgium |
This add-on international call package costs $10 per month. To add this package you need to top up enough credit to cover the cost of the package and text the code buy INT300 to 233. This package will auto-renew each month until you text the code STOP INT300 to 233.
Topping up your 2degrees account
You can buy a top up voucher at any of over 6000 places throughout New Zealand including petrol stations, supermarkets and corner shops (dairies). Just look for any shop displaying the 2degrees, epay or ezipay logos.
The minimum top up amount is $20.
FAQ
Will the SIM card work in my mobile phone?
The 2degrees New Zealand pay as you go SIM card will work in any unlocked GSM mobile phone that operates at the 900Mhz band. This includes virtually all dual-band mobile phones from Europe and the UK.
How do I know if my phone is locked?
Before you travel put any SIM that’s not from your regular mobile network into your phone and turn it on. If your phone shows a network name it is unlocked, if it says something like “Network locked” or “SIM locked” then your phone is locked into your home network.
How can I unlock my phone?
If you’re still in the UK it is relatively easy to unlock your phone. If you are on a contract you can simply call up your regular mobile network’s customer service and ask them to unlock your phone. This will usually involve them giving you a code, which you enter into your phone to unlock it and make it compatible with SIM cards from all networks. Many networks will do this free of charge if you are a good customer, but some networks may charge you for this service. Alternatively you can go to a small independent mobile phone shop and pay them around £10 to get your phone unlocked (larger mobile phone shops may not offer this service but most small independent shops will).
If you are in New Zealand you can also try making an international call to your home mobile company to get an unlocking code, but occasionally you need to be calling from within that network’s coverage area (depending on your mobile network at home).
Is there a charge to recieve calls?
There is no charge to receive a call on any New Zealand mobile network. That means that you are never charged whenever anyone calls you in New Zealand as long as you have a New Zealand SIM card (such as the 2degrees SIM) in your mobile phone.
How long is my credit valid for?
Credit on your 2degrees pay as you go New Zealand SIM card is good for 365 days.
How much credit does my SIM card come with?
The 2degrees New Zealand pay as you go SIM card comes with the $19 Carryover combo preloaded. You will see that the credit balance is zero, but the package will be active and you will be able to make calls and use data straight away. If you need to add more credit, you can do this from newsagents and convenience stores.
What currency are the above prices quoted in?
Please note that the above call charges are quoted in New Zealand dollars.
Payment & Security
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