3 UK SIM card for the United Kingdom and Europe
3 UK SIM card for the United Kingdom and Europe is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: shop@travelgear.com.au
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
he Three UK SIM card is a great value option for use in the United Kingdom and it also offers great value roaming throughout most European countries (and some countries outside Europe as well). This is an excellent option if you need to access lots of data when you're on the road and will mostly be making local calls or calls to numbers in the UK.
Your SIM card is ready to use as soon as you arrive in the United Kingdom. You don't need to register it nor add any credit. It is pre-loaded with a call and data package and ready to go.
This SIM card comes as a tri-cut SIM that fits all phones, whether your phone requires a standard (credit card size), mini (regular), micro or nano size SIM card. At a minimum your phone must support 3G data and data speeds will be even faster if it also supports 4G LTE data. Phones that only support the 2G GSM data speed will not work on the Three network.
Pre-loaded with the All in One 20 add-on package
This SIM card is pre-loaded with the All in One 20 add-on which becomes active as soon as your phone picks up the Three network after arriving in the United Kingdom.
The All in One 20 add-on gives you:
- 12GB data
- Free incoming calls
- 3000 minutes to UK landline and UK mobile phones
- 3000 text messages to UK mobile phones
This inclusive call and data allowance can be used when you are in the United Kingdom and also when travelling in the following countries: Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, the Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, United States of America
The All in One 20 add-on package is valid for 30 days from the date that you first start using the SIM card after arriving in the UK. It will cost £20 for each additional 30-day period. If you want to use it beyond your first month you will need to top up enough credit to cover the £20 monthly charge.
The All in One 20 add-on does not include calls to premium numbers and does not include calls to numbers outside the UK (including local calls when travelling in the above countries where free roaming is available). You will need to top up additional credit if you want to call
Using the Three UK SIM card in the United Kingdom
Your Three UK SIM card is pre-loaded with the All in One 20 add-on package which gives you a bundle of calls and data to use anywhere on the Three network in England, Northern Ireland, Scotland and Wales.
The All in One 20 add-on gives you:
- 12GB data
- Free incoming calls
- 3000 minutes to UK landline and UK mobile phones
- 3000 text messages to UK mobile phones
When you have used the inclusive value of the All in One 20 add-on package you will be charged at the following rates.
Calls to UK landline phones | 3p/minute |
Calls to UK mobile phones | 3p/minute |
Text messages to UK mobile phones | 2p/message |
Data access | 1p/MB (plus a bonus 150MB each time you top up credit) |
When your 30-day period has finished, the All in One 20 add-on package will renew if your prepaid credit balance is £20 or higher.
International calls from the UK
International call rates from the UK are:
Country | Standard international call | Discounted international call | |
landline or mobile phone | landline phone | mobile phone | |
Australia | 56.2p/minute (with +61 prefix) |
3p/minute (with 4050061 prefix) |
14p/minute (with 4040061 prefix) |
Canada | 56.2p/minute (with +1 prefix) |
1p/minute (with 408001 prefix) |
1p/minute (with 408001 prefix) |
New Zealand | 56.2p/minute (with +64 prefix) |
Discounted calls not available to New Zealand | |
Singapore | £1.02/minute (with +65 prefix) |
Discounted calls not available to Singapore | |
United States of America | 56.2p/minute (with +1 prefix) |
3p/minute (with 424001 prefix) |
3p/minute (with 424001 prefix) |
Click the chat button on the bottom right-hand corner of this page to ask us about international call rates to other countries.
Discounted international calls from the UK
There are 25 countries (including Australia) that Three offer cheaper international call rates. However to obtain these cheaper international calls you must dial a prefix before the number, so rather than dialling +61 before an Australian number you would need to dial 4050061 before the number if calling an Australian landline phone or 4040061 before the number if calling an Australian mobile phone.
If you need to call a country that discounted international calls are not available to, we recommend using an app such as Localphone, Rebtel, Skype or Viber for these calls.
Please note: you will need to top up additional credit to make an international call.
International text messages from the UK
International text messages cost 25.2p/message for a standard SMS text message and 17.4p/message for an MMS picture message. Messages being sent between two iPhones will usually be free as they are sent using Apple's iMessage service (as long as both parties have internet access).
We recommend using an app such as Telegram or WhatsApp for international text and picture messages, this is much cheaper than a standard message and is usually a more reliable option as well.
Please note: you will need to top up additional credit to send an international text message.
UK coverage
The Three UK network provides 3G coverage to 97% of the United Kingdom's population and most cities and larger towns also have fast 4G data coverage as well. You can check your coverage online here.
Free Wi-Fi on the London Underground
The Three SIM also entitles you to free Wi-Fi access at over 130 London Underground stations, however you do need to register a free My3 account online before you can access this service.
Roaming with the Three UK SIM card
Three UK offers some of the best roaming deals going with over 40 countries where you can use your call and data allowance just you like would in the UK. These Feel At Home destinations include all the European Union as well as a handful of non-EU countries including Australia, Brazil, Hong Kong, New Zealand, Singapore and the United States of America.
Feel At Home countries include: Australia, Austria, Belgium, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Martinique, the Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Romania, San Marino, Singapore, .Slovakia, Slovenia, Spain, Sri Lanka, St Barthemlemy, St Martin, Sweden, Switzerland, United States of America and US Virgin Islands.
You must use your SIM card in the United Kingdom first, before using it in another country |
When travelling in any of the above countries you can use the following inclusive calls and data from your All in One 20 add-on package. Please note that this package only includes calls to UK numbers so you will need to top up additional credit to make other calls including local calls in the country that you are travelling in. Local calls are fairly cheap (3.9p/minute in the European Union and 3.3p/minute in European countries outside the EU) when travelling in most other European countries, however they are expensive (£1.40/minute) when travelling outside Europe. You can use up to your 12GB data allowance when travelling outside the United Kingdom.
Roaming rates in Feel At Home countries are:
Country | Call the UK | Local call | Call Australia | Text message to the UK | Text message to other countries | Data |
Australia | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Austria | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Belgium | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Bulgaria | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Croatia | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Cyprus | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Czech Republic | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Denmark | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Estonia | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Finland | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
France | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Germany | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Gibraltar | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Greece | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Guernsey | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Hong Kong | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Hungary | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Iceland | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Indonesia | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Ireland | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Isle of Man | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Israel | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Italy | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Jersey | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Latvia | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Liechtenstein | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Lithuania | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Luxembourg | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Macau | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Malta | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
The Netherlands | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
New Zealand | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Norway | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
Poland | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Portugal | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Romania | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Slovakia | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Slovenia | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Spain | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Sri Lanka | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.9p/MB |
Sweden | Use from your 3000 minute call allowance, then 3.9p/minute | 3.9p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.6p/message | 1.6p/message | Use from your data allowance, then 3.9p/MB |
Switzerland | Use from your 3000 minute call allowance, then 3.3p/minute | 3.3p/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.3p/MB |
United States of America | Use from your 3000 minute call allowance, then 3.3p/minute | £1.40/minute | £1.40/minute | Use from your 3000 text message allowance, then 1.3p/message | 1.3p/message | Use from your data allowance, then 3.9p/MB |
This SIM card is intended for UK residents to use while making short trips abroad and Three's terms and conditions state that you cannot use this SIM card continuously outside the United Kingdom for longer than two months per year.
Important note about roaming |
The first place you use this SIM card must be on the Three network in the United Kingdom, otherwise Three may disable your ability to roam outside the UK. This means that you should not put the SIM card in your phone until you arrive in the UK. Don't put it in your phone before leaving home 'just to test it'. If you are travelling to another European country before arriving in the UK then it is best to also buy a SIM card for that country. Basically the Feel At Home roaming promotion is restricted to UK residents. Three will assume that you are a UK resident if the first place you use the SIM card is in the UK, however they may assume that you are not a UK resident if you use it in another country first. |
Topping up your credit
You can buy top-up vouchers from over 100,000 shops in the UK including convenience stores, supermarkets, pharmacies, petrol stations and post offices. This is the easiest and cheapest way to top up your credit.
You cannot top up credit on the Three website or by calling Three customer support unless you have a UK credit card (a credit card in British pounds issued by a UK bank with a UK billing address). However non UK credit cards (and PayPal) work fine when topping up online at mobiletopup.co.uk or tapupmobile.com.
If you plan on using this SIM card outside the UK, it is best that you buy a top up voucher at a retail shop prior to leaving the United Kingdom.
Payment & Security
Payment methods
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