AT&T SIM card for Canada, Mexico & USA
AT&T SIM card for Canada, Mexico & USA - Regular (mini) SIM is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: shop@travelgear.com.au
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
This AT&T SIM card is for travellers to the USA, Canada and Mexico. Click here for a SIM for USA only at a cheaper price.
An AT&T SIM card set up on the US, Mexico & Canada Monthly Plan is ideal if you're travelling throughout North America and will be spending time in Canada, Mexico and the USA. With this SIM card you get 30 days service including:
- Unlimited incoming calls when travelling in Canada, Mexico and the USA
- Unlimited calls within Canada, Mexico and the USA
- Unlimited calls from the USA to Canada and Mexico
- Unlimited calls from Canada and Mexico to the USA (calls from Canada to Mexico and from Mexico to Canada are charged at 1¢/minute and calls to most countries in the Carribbean are charged at 1¢/minute)
- Unlimited text messages from the USA to over 100 countries (including Australia)
- 1GB data within the USA only at up to 4G speed (after you have used your 1GB you may either add additional data or continue to access data at a slower speed)
- 1GB data within Canada or Mexico
Calls to Australian landline and mobile phones are charged at $1.09/minute. We recommend you call using voip/data services when calling to Australia, as these calls are not included in your plan minutes. We recommend using either the Rebtel, Localphone, Facetime, Skype or Viber app to place all international calls.
How can I add extra data and data for Canada and Mexico?
When you have used your included 1GB data allowance, you can call AT&T by dialling 611 from your mobile phone and quoting your account PIN (usually the last four digits of your mobile phone number). Additional data charges are as follows:
| Additional data package | Cost |
| 500MB data for use in the USA | USD $10 |
| 1GB data for use in Canada and Mexico | USD $25 |
These additonal data packages are valid for 30 days.
Can I use this for longer than 30 days?
If you are staying longer than one month, each additional month of service will cost you USD $55. You simply need to top up your credit so you have at least USD $55 in your prepaid account by the end of the first 30-day period. As long as there is at least USD $55 credit available, AT&T will deduct this credit from your account to pay for an additional month of service. You will also need to add another $25 data package if you are in Canada or Mexico for longer than 30 days. All up, it will cost USD $80 to continue your service for another month with the same features as your first month.
Your AT&T USA SIM card is ready to go
We will activate your AT&T USA SIM card for you so all you need to do is put it in an unlocked phone after arriving in North America.
- There is no need to activate your SIM card. We do this for you.
- There is no need to top up your SIM card prior to travelling. We add enough credit to pay for your first month of use.
We will set your SIM card up for you prior to posting your SIM card so you know your US mobile phone number as soon as you receive your SIM card. You will be able to use your SIM card from the travel date that you specify when ordering your SIM card.
Please note: Because of AT&T's activation process, we are not able to post this SIM card more than 14 days before your travel date. Please contact us if your travel dates change so we can ensure that your SIM card is ready to use as soon as you arrive in North America.
Coverage
With this SIM card you have excellent coverage throughout Canada, Mexico and the USA. Coverage is provided by AT&T in the USA, Rogers in Canada and Telcel in Mexico.
Will my phone work in Canada, Mexico and the USA?
You need an unlocked smartphone that is compatible with the 3G mobile networks in Canada, Mexico and the USA. Your phone must work on the following bands:
| Country | Your phone needs to work on these bands |
| Canada | 850 MHz and 2100 MHz 3G bands |
| Mexico | 1900 MHz 2G band |
| USA | 850 MHz and 1900 MHz 3G bands You will get faster data speeds if your phone also supports LTE band 17 (with better coverage if it also supports LTE bands 2, 4 and 30) |
How can I top up?
You can buy top up vouchers for AT&T (along with all the other large mobile networks) at thousands of convenience stores, pharmacies and supermarkets throughout the USA. You can also top up online at www.ding.com.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
