Lebara Netherlands SIM card
Lebara Netherlands SIM card - Regular SIM (mini SIM) is backordered and will ship as soon as it is back in stock.
Couldn't load pickup availability
Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: shop@travelgear.com.au
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
The Lebara SIM card is ideal for travellers visiting the Netherlands. This SIM
Standard call rates
Lebara's standard call rates are:
- Free incoming calls
- €0.12/minute for calls to landlines in the Netherlands
- €0.26/minute for calls to mobile phones in the Netherlands
- €0.39/minute for calls to landline phones in Australia
- €0.14/minute to mobile phones in Australia
- €0.21/message for SMS text messages to Australia
- Free calls and text messages to other Lebara Netherlands customers
- €0.39/MB data
The above rates are charged when you top up with a standard Lebara credit voucher and when use the included credit that is pre-loaded when you buy your SIM card. A €0.12 flagfall/call connection fee applies on Lebara's standard call rates.
Although these rates are higher than the Lebara One call rates, you often get bonuses such as €20 credit for a €10 top up so actual rates are much lower than what is advertised. Because you get bonus credit with each top up, this is sometimes called "10=20 credit". Also you need to use standard/10=20 credit to pay for mobile data packs.
Mobile data packs
Mobile data is cheaper if you add a mobile data pack. As long as you have sufficient 10=20 credit on your account you can add these data pack to your account by simply sending a text message.
- 250MB/30 days data pack costs €5. To add this data pack text WEB250 to 8800.
- 1 GB/30 days data pack costs €10. To add this data pack text WEB1GB to 8800.
- 3GB/30 days data pack costs €29. To add this data pack text WEB3GB to 8800.
Lebara One call credit
When you top up with Lebara One call credit you don't get gimmicks like extra credit when you top up, but instead you get really cheap prices for calls while using the SIM card in the Netherlands.
- Free incoming calls
- €0.01/minute for calls to landlines in the Netherlands
- €0.09/minute for calls to mobile phones in the Netherlands
- €0.01/minute for calls to landline phones in 61 other countries (including Australia)
- €0.15/minute to mobile phones in Australia
- €0.09/message for SMS text messages to Australia
- Low rates to phones in other countries
- Free calls and text messages to other Lebara Netherlands customers
- €0.09/MB data
To get the benefits of Lebara One rates, you simply need to top up with a Lebara One top up voucher (you will be charged the – higher – standard rates if you top up with a regular Lebara credit voucher). Calls made using the credit pre-loaded when you purchased your SIM card will be charged at Lebara's standard rates. You can top up with Lebara One call credit online at www.lebara.nl, but you need to choose PayPal as your payment option as this site only accepts European credit cards.
Topping up your credit
You can top up with Lebara call credit online at www.lebara.nl, but you need to choose PayPal as your payment option as this site only accepts European credit cards.
You can also top up by purchasing top up vouchers at these convenience stores, supermarkets and petrol stations throughout the Netherlands:
Roaming in Europe
Although all mobile networks in the EU have relatively cheap roaming rates (while roaming in other EU countries), Lebara Netherlands is not such an attractive option when compared with other European SIM cards. Firstly, data is not available while using this SIM card outside the Netherlands and secondly, call made outside the EU (while expensive with all networks) are considerably more expensive with Lebara (€3.99/minute to call Australia).
If you're looking for a single European SIM card to use throughout Europe, we recommend either the Ortel Germany or O2 UK SIM cards.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
