Digicel Jamaica SIM card
Digicel Jamaica SIM card - Regular (mini) SIM is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Shipping Policy
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: shop@travelgear.com.au
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
A Digicel Jamaican SIM card is a great value option if you're travelling to Jamaica. This SIM card:
- Comes pre-activated on a Digicel Prepaid Flex tariff with your own Jamaican mobile phone number
- Free incoming calls when using your Digicel SIM card in Jamaica
Call costs
Receive calls | Free |
Call another Digicel Jamaica customer | JMD $9.99/minute (approx. 11c/minute) |
Call a Jamaican landline | JMD $12/minute (approx. 13c/minute) |
Call a Jamaican mobile (not Digicel) | JMD $13.99–17.70/minute (approx. 15–19c/minute) |
SMS text message to another Jamaican mobile number | JMD $3/message (approx. 3c/message) |
International SMS text message | JMD $6/message (approx. 6c/message) |
MMS picture message | JMD $3–15/message depending on the size of the picture message (approx. 3–16c/message) |
International calls
Australia landline and mobile | JMD $18.25/minute (approx. 20c/minute) |
New Zealand landline and mobile | JMD $18.25/minute (approx. 20c/minute) |
UK landline | JMD $17.75/minute (approx. 19c/minute) |
UK mobile | JMD $18.25/minute (approx. 20c/minute) |
Most European countries (landline and mobile phones) | JMD $18.25/minute (approx. 20c/minute) |
USA landline and mobile | JMD $17.75/minute (approx. 19c/minute) |
Canada landline and mobile | JMD $17.75/minute (approx. 19c/minute) |
Other Digicel Caribbean customers | JMD $15/minute (approx. 16c/minute) |
Other international calls | JMD $30–120/minute (approx. 32c–$1.29/minute) |
Bonus calls with the Gimme 5 tariff
The default Gimme 5 tariff gives you the following bonuses:
- Talk for five minutes to another Digicel customer and the next 55 minutes are free
- Talk for five minutes to a UK landline or any phone in Canada or the USA and the next 55 minutes are free
- Send five text messages in one day to another Digicel Jamaica mobile and the next 500 text messages that day are free
Data access
Data access at up to 4G LTE speed is available on Digicel's network in Jamaica. For the best value you will need to add one of the following data packages:
Data package | Cost | Data allowance | Validity | Excess data rate |
1 Day Starter | JMD $40 (approx. 43c) | 40MB | 1 day | JMD $25 (approx. 27c) |
1 Day Starter Plus | JMD $50 (approx. 54c) | 40MB | 1 day | JMD $25 (approx. 27c) |
2 Day Starter | JMD $100 (approx. $1.07) | 200MB | 2 days | JMD $25 (approx. 27c) |
2 Day Starter Plus | JMD $120 (approx. $1.29) | 200MB | 2 days | JMD $25 (approx. 27c) |
7 Day Starter | JMD $600 (approx. $6.45) | 1GB | 7 days | JMD $25 (approx. 27c) |
7 Day Starter Plus | JMD $650 (approx. $6.99) | 1GB | 7 days | JMD $25 (approx. 27c) |
30 Day Max (2GB) | JMD $1,750 (approx. $18.81) | 2GB | 30 days | JMD $25 (approx. 27c) |
30 Day Max (3GB) | JMD $2,250 (approx. $24.19) | 3GB | 30 days | JMD $25 (approx. 27c) |
Starter Plus plans include access to Facebook, Instagram and Twitter without using your data allowance. All two, seven and 30-day plans auto renew; however one-day plans do not auto-renew)
You can activate a data package by dialling *147#. You can check your data balance by dialling *120*9#.
If you don't add one of these data packages you will be charged at the casual rate of JMD $40/MB (approx. 43c/MB).
Great coverage in Jamaica
Digicel's Jamaican mobile network has coverage of 99% of Jamaica's population.
Will a Digicel Jamaica SIM card work in my phone?
Digicel Jamaica SIM cards should work in most unlocked mobile phones from Australia. Digicel operates on the following bands:
2G | 900 MHz and 1800 MHz |
3G | 850 MHz |
4G (LTE) | 700 MHz |
Prices are in Jamaican dollars and exclude GCT. Prices in Australian dollars (rounded to the nearest cent) are for reference only and are based on the exchange rate on 9 January 2015.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.