Memory Foam Travel Neck Pillow – 360° Adjustable Support | Travel Gear AU
Memory Foam Travel Neck Pillow – 360° Adjustable Support | Travel Gear AU - Navy is backordered and will ship as soon as it is back in stock.
Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: travelgear.com.au@gmail.com
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
The moment your head drops forward on a long flight, you know the next few hours are going to hurt. Economy seats offer almost no neck support, and standard U-shape pillows don't stop the forward slump. This memory foam travel neck pillow is built differently — the Y-shape wraps around both sides of your neck and under your chin, the support section rotates 360°, and the locking buckle holds it exactly where you need it. You set the angle. It stays there.
The cover unzips and machine washes after every trip. The whole pillow compresses into the included storage bag. Available in Navy, Grey, Blue, and Black. Ships from our NSW warehouse.
Key Features
- 360° adjustable rotation: Rotate the support section to any angle and lock it with the adjustable buckle — works for upright sleeping, side-leaning, and forward-resting positions.
- Y-shape chin support: Wraps around both sides of the neck and under the chin to prevent the forward head-drop that causes neck stiffness on long flights.
- Memory foam core with gel centre: High-density foam conforms to your neck shape, distributes pressure evenly, and returns to form after compression.
- Breathable, removable cover: Cotton-polyester cover is moisture-wicking and skin-friendly. Remove with the concealed zipper and machine wash after each trip.
- Compresses for packing: Includes a compression storage bag — fits in most carry-on bags and backpacks.
- Four colour options: Navy, Grey, Blue, and Black.
Specifications
| Material | Memory foam core with gel centre; cotton-polyester cover |
|---|---|
| Dimensions (expanded) | 32 x 26 x 14 cm |
| Weight | Approx. 400g |
| Rotation | 360° adjustable with locking buckle |
| Cover | Removable, machine washable (gentle cycle, cold water) |
| Colours available | Navy, Grey, Blue, Black |
| Includes | Pillow + compression storage bag |
| Ships from | NSW, Australia |
What's Included
- 1× Memory foam travel neck pillow
- 1× Compression storage bag
How to Use
- Remove the pillow from its storage bag and allow it to expand fully — this takes a few minutes after compression.
- Place the pillow around your neck with the Y-shape opening at the front.
- Rotate the support section to your preferred sleeping angle.
- Tighten or loosen the buckle to your preferred fit and firmness.
- To pack, compress the pillow into the storage bag and secure the closure.
Care Instructions
- Remove the cover using the concealed zipper before washing.
- Machine wash the cover on a gentle cycle in cold water.
- Do not machine wash the memory foam core — spot clean only with a damp cloth.
- Air dry the cover fully before reattaching to the pillow.
Best For
- Long-haul and overnight flights where neck support is critical
- Travellers who struggle to sleep upright in economy seats
- Frequent flyers who want a washable, reusable pillow they can rely on trip after trip
- Anyone who finds standard U-shape pillows don't prevent forward head-drop
- Car, bus, and train travel as well as flights — the 360° rotation adapts to different seat types
Not Ideal For
- Travellers who need the most compact possible packing option — this compresses well but is larger than an inflatable pillow when packed
- Those who prefer a traditional U-shape without chin/front support
- Very short trips where neck support is less of a priority
Frequently Asked Questions
How does the 360° rotation work?
An internal pivot mechanism lets you rotate the foam support section to any angle around your neck. The adjustable buckle then locks it in position so it doesn't shift while you sleep.
Is the cover machine washable?
Yes. The cover has a concealed zipper and can be removed and machine washed on a gentle cycle in cold water. The memory foam core should be spot cleaned only — do not put the foam in a washing machine.
How small does it compress?
The pillow compresses into the included storage bag and is significantly smaller than its expanded size of 32 x 26 x 14 cm. It fits in most carry-on bags and backpacks, though it is larger than an inflatable pillow when packed.
Will it fit around my neck?
The Y-shape and adjustable buckle accommodate a range of neck sizes. The expanded dimensions are 32 x 26 x 14 cm. If you have a particularly large or small neck, check these dimensions before purchasing.
How long does it take to expand after unpacking?
Memory foam typically takes a few minutes to fully expand after being compressed. We recommend unpacking it when you board so it's fully expanded before you want to use it.
Can I use this on a car, bus, or train?
Yes. The 360° rotation makes it adaptable for different seat types and positions beyond aircraft — it works well on car journeys, buses, and trains too.
Is this suitable for children?
This pillow is sized for adults. The dimensions (32 x 26 x 14 cm expanded) may be too large for young children. We recommend checking the dimensions against your child's neck size before purchasing.
How long does shipping take?
We ship from our NSW warehouse. See our shipping policy for current delivery estimates.
Shipping, Returns & Support
Shipped from our NSW warehouse. For delivery timeframes, returns, and support, see our shipping policy and returns policy. Questions? Contact our team.
Complete Your Travel Sleep Kit
Browse our full travel accessories collection and travel gear essentials — everything you need for a more comfortable journey, shipped from NSW.
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