Reliable Domestic Shipping (Australia):

• Same-Day Dispatch: Orders placed before 2:00 PM (Mon - Fri) are dispatched the same day via eParcel Post with tracking. Orders placed after 2:00 PM are shipped the next business day.
• 24-Hour Dispatch, Not Delivery: While we strive to ship orders within 24 hours, delivery times depend on Australia Post and other factors beyond our control. Express Post is not available.
• Flat-Rate Shipping: Enjoy a flat rate shipping fee with eParcel Post, with estimated delivery times of 2-4 days to Australian Eastern Capitals. Delivery to rural and remote areas may take longer.

Upgrade to eParcel Express:

• Express Shipping Option: Upgrade to eParcel Express at checkout for faster delivery. This method ensures next business day delivery to most locations Australia-wide (note: delivery to non-metropolitan areas may take longer).

Delivery Timeline:

• Prompt Delivery: Orders received and paid for before 2:00 PM (AEST) on business days are dispatched the same day.
• Next Business Day Delivery: Expect next business day delivery if your destination is within the Express Post Delivery Network.
• Order Processing Notification: If there are any delays (e.g., if an item is out of stock), we will contact you within one business day.

Shipping to New Zealand:

• Custom Shipping Quotes: For shipping to New Zealand, email us a list of items and your delivery address at travelgear.com.au@google.com or call us at 0412 333 115 for a shipping quote. We’re here to help!

Additional Information:

• Learn More: For detailed Australia Post shipping times, visit their website.

Warehouse Location:

• All orders are dispatched from our centrally located warehouse: 1 Pillapai St., Charlestown, NSW 2290, Australia.

Why Choose Travel Gear?

• Trustworthy Service: We are committed to providing reliable and prompt shipping services.
• Customer Satisfaction: Our easy and hassle-free returns policy ensures you are satisfied with your purchase.
• Comprehensive Support: Our customer service team is always ready to assist you with any queries.

Contact Us:

• Email: travelgear.com.au@google.com
• Phone: 0412 333 115

Shop Our Best-Selling Travel Gear

While you’re here — browse our most popular collections, all shipped fast from our Charlestown NSW warehouse.

• 🧳 Travel Accessories — packing cubes, toiletry bags, travel pillows and more
• 🎒 Anti-Theft Travel Bags — slash-proof, RFID-blocking bags from Pacsafe and more
• 🧳 Carry-On Cabin Luggage — airline-approved bags for Qantas, Virgin and Jetstar
• 🌟 Kids Ride-On Luggage — the airport game-changer for travelling families
• 🔋 International Travel Adapters — stay powered in 150+ countries
• 💳 RFID Money Belts & Wallets — protect your cards and cash from digital theft
• 🔒 Travel Locks — TSA-approved locks for luggage and lockers
• 💼 Packing Cubes — organise your suitcase like a pro

Need help choosing? Contact our team — we’re available Monday to Friday, 9am–5pm AEST.

Welcome to Our Easy Returns!

Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.

How to Initiate a Return:

1. Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).

   • Email us: travelgear.com.au@gmail.com

   Include the following information:

   • Your order number
   • Details of the product(s) to be returned
   • Reason for the return

Special Exceptions for Personal and Food Items:

For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.

Non-returnable items include, but are not limited to:

• Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
• Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.

Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.

Returns at Our Expense:

We will replace, refund, or credit any product at our expense under the following conditions:

• You received a damaged or faulty product (claims must be made immediately upon receipt).
• We sent you the wrong product.
• We did not meet fair trading requirements as governed by Australian law.

Shipping Returns:

• If you received a product via Australia Post, our customer service team will email you a RAN.
• Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.

Returns at Your Expense:

We accept returns even if:

• You've changed your mind about the product.
• You made an incorrect choice.
• You failed to verify and accurately provide information when placing an order.

Conditions:

• Claims must be made within 30 days of receiving your product.
• Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
• A restocking/admin fee of up to 20% of the item value may apply.

Shipping Your Return:

You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.

Return Authorisation Number (RAN):

A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.

Replacement and Refund Process:

• Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
• Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.

Need Assistance?

If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au