Airplane Travel Pillow with 3D Eye Mask
Airplane Travel Pillow with 3D Eye Mask is backordered and will ship as soon as it is back in stock.
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: travelgear.com.au@gmail.com
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
This Airplane Travel Pillow with 3D Eye Mask is for travellers whose head keeps dropping forward when they sleep sitting up. It loops around your seat's headrest and holds your head back against it, so your head stays still while you sleep.
A built-in 3D eye mask blocks out cabin lights at the same time. It's built for long-haul and overnight flights out of Australia, and it works just as well on long car, bus and train trips.
Best for: long-haul flyers, overnight flights, business travellers, backpackers on long bus or train legs, and car passengers on road trips.
Suitable for: airplane, car, bus and train seats with a headrest (or headrest "wings"). The strap needs a headrest to loop around, so check your seat type before you order.
🔧 Features
- Seat-strap support: Anchors your head to the headrest so it doesn't tip forward or sideways as you fall asleep.
- Even support: Spreads the hold across your head instead of resting on your shoulders like a U-shaped neck pillow.
- Less neck strain: Your head stays upright, so you're less likely to wake up with a stiff neck.
- 3D eye mask: Contoured cups block light without pressing on your eyes.
- Memory foam padding: Soft on your face, firm enough to hold your head in place.
- Packs small: About 220 g and far less bulky than a U-shaped pillow.
Technical Specifications
- Fill material: Memory foam
- Cover: Soft, skin-friendly fabric
- Design: Seat strap with integrated 3D eye mask
- Compatibility: Seats with a headrest (airplane, car, bus, train)
- Weight: Approx. 220 g
- Colour: Black
📦 What's in the Box
- 1 x Airplane Travel Pillow with 3D Eye Mask
Why "Upright Sleep"?
- Most people wake on a flight when their head drops. This pillow holds your head back, so that drop doesn't happen.
- The support comes from the seat's headrest, not your shoulders, so your head is held in a natural position.
- The eye mask is built in, so you don't need a separate mask that slips off.
- It keeps working through turbulence and seat movement because it's fixed to the seat.
🧳 Using Your Airplane Travel Pillow: Step-by-Step
- Pack it in your hand luggage so it's ready once you're seated.
- Check your seat has a headrest or headrest wings.
- Loop the strap around the headrest before you get comfortable.
- Adjust the strap so the pad sits at the height of your forehead and eyes.
- Lean back and pull the eye mask down over your eyes.
- Tighten or loosen the strap until your head feels held but not squeezed.
- When you land, unhook the strap and slide it flat into your daypack.
⚠️ Limitations & Care Notes
- Needs a seat with a headrest. It won't attach to seats without one.
- For passengers only. Never use it while driving.
- Remove it from the seat before you leave so it isn't left behind.
- It's light, but if your airline has a strict carry-on limit, check their rules before you fly.
- Follow the care instructions supplied with the product and let it dry fully before packing.
- Warranty doesn't cover misuse or normal wear and tear.
🚚 Shipping & Returns
We ship Australia-wide from our NSW warehouse. Standard flat-rate shipping takes around 2–4 days to eastern capital cities, and express shipping is available at checkout. We can't deliver to PO Boxes or parcel lockers, so please use a street address. For dispatch times, delivery info and return steps, see our Shipping & Delivery Policy.
Airplane Travel Pillow FAQs
Will this travel pillow fit my airplane seat?
It fits any seat with a headrest or headrest wings. The strap loops around the headrest, so it won't work on seats without one.
How is it different from a U-shaped neck pillow?
A U-shaped pillow sits on your shoulders, so your head can still fall forward. This one straps to the seat and holds your head back against the headrest.
Can I use it in the car?
Yes, as a passenger, on any car seat with a headrest. Never use it while driving.
Does the eye mask press on my eyes?
No. The 3D eye mask has contoured cups that sit around your eyes, not on them.
How much space does it take up?
Very little. It weighs about 220 g and packs flat into a daypack or a suitcase side pocket.
Why Buy From Us
- Australian-owned and operated since 2002
- Orders ship from our warehouse in Newcastle, NSW
- Most orders dispatched within 24 hours
- Flat-rate standard shipping, with express available at checkout
- Expert advice to help you choose the right travel gear
- Easy returns and exchanges
Complete your travel kit? Browse our Travel Accessories range for sleep masks, sleep aids and more travel comfort essentials.
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