Tatonka Baby Travel Neck Protector Pillow
Tatonka Baby Travel Neck Protector Pillow is backordered and will ship as soon as it is back in stock.
Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: travelgear.com.au@gmail.com
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
Little heads flop in the worst directions when babies fall asleep in the pram. The Tatonka Baby Travel Neck Protector is a small foam pillow designed to give gentle neck support during supervised travel naps — in the pram, the stroller, or the car seat. At 60g and 21 × 16 × 6cm, it takes up almost no space and clips directly to the pram so it doesn't get lost mid-outing.
The cover is Tricot Velour over a Micro Rip 3.3 nylon shell with a foam insert. It unzips for hand washing in lukewarm water — useful after the inevitable snack spill or long travel day.
Key Features
- Pram clip strap: Long strap with clip attaches directly to the pram frame so the pillow stays put
- Removable, washable cover: Unzip, hand wash in lukewarm water, re-fit once dry
- Neck opening: Approximately 6–9cm — can be gently pushed wider for larger necks
- Firm foam insert: Holds its shape and provides consistent support rather than collapsing under the weight of a small head
- Lightweight: 60g — adds nothing meaningful to your pram bag
Specs
- Brand: Tatonka
- Colour: Black
- Weight: 60g
- Dimensions: 21cm × 16cm × 6cm
- Neck opening: Approx. 6–9cm (can be pushed wider)
- Materials: Tricot Velour cover, Micro Rip 3.3 nylon, foam insert
- Care: Removable cover; hand wash in lukewarm water
- Includes: 1 × Tatonka Baby Travel Neck Protector Pillow (foam insert + removable cover)
Best For
- Supervised naps in the pram or stroller while you're on the move
- Road trips where kids nod off and need gentle neck support
- Parents who want a compact, easy-to-wash travel pillow that stays attached to the pram
Sizing & Fit
The neck opening is approximately 6–9cm and can be pushed out further for wider necks. If you're unsure, measure your child's neck comfortably (no tight fit) before ordering. This pillow is designed for supervised travel use — for infant sleep safety, follow recognised safe sleep guidance and avoid using pillows or positioners in a baby's unsupervised sleep environment.
Frequently Asked Questions
What age is this pillow for?
Tatonka doesn't specify an age range — use the neck measurement as your guide. The opening is approximately 6–9cm and can be pushed wider. Measure your child's neck comfortably before ordering if you're unsure.
Will it fit my child's neck?
The opening is approximately 6–9cm and can be gently pushed wider for larger necks. If your child's neck measures within that range, it should fit comfortably without being tight.
Can I attach it to a pram?
Yes — it includes a long strap with a clip specifically for pram attachment. This keeps the pillow in place and stops it dropping to the ground when not in use.
Is the cover washable?
Yes — the cover is removable via a zip and can be hand washed in lukewarm water. Allow it to dry fully before re-fitting.
Is this suitable for unsupervised sleep?
No — this pillow is designed for supervised travel use only. For infant sleep environments, follow recognised safe sleep guidance from the Red Nose Australia organisation and avoid using pillows or positioners in a baby's unsupervised sleep space.
Why Buy from Travel Gear?
- Fast dispatch: Orders placed before 2:00pm (Mon–Fri) ship same day from our Charlestown NSW warehouse
- Australian business: ABN 9835 1143 900, based in Charlestown NSW 2290
- Support: Call 0412 333 115 or email travelgear.com.au@gmail.com
Payment & Security
Payment methods
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